Careers: Direct Apply

Norwalk Community Health Center (NCHC) provides high quality, comprehensive, compassionate primary health care to the people in our communities, regardless of their ability to pay. We serve these communities and adjoining regions with respect, dignity and cultural sensitivity as a medical home and safety net for essential health care and social services.

Norwalk Community Health Center is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and a Federal Tort Claims Act Deemed (FTCA) facility. To direct apply for a position listed, please complete the NCHC application below and email with your resume/cover letter/etc. to: careers@norwalkchc.org

Download the NCHC Application for Employment

Summary:

The Operations Coordinator consults with and advises the Chief Executive Officer of challenges relating to the procedures of health center. The position is also responsible for overseeing and organizing the overall operations of the health center front desk, call center, and scheduling staff. The role recommends changes in administrative oversight; provides leadership as a liaison with the operations team; all while delivering discreet and confidential support directly to the CEO.

 

Responsibilities:

• Directs call center and front office operations to maximize patient satisfaction, patient access, verification of benefits, collection of payments and customer service efforts
• Acts as the connection between the clinical and operations teams
• Assists the teams with project timelines to ensure that all milestones and deadlines are met as determined by the CEO
• Ensures and maintains the environment to comply with regulatory, licensure, compliance and accreditation requirements
• Monitors time tracking system for assigned associates approving timecards and requests for time off,
• Works with providers and clinical leadership to ensure accurate scheduling of patient appointments
• In consultation with providers, makes certain that templates in EMR are maintained to provide proper coverage including when schedules change, or accommodations need to be made
• Serves as a management point of contact for patient and external customer complaints
• Responsible for investigating complaints relating to practice operations
• Supports leaders and team members in navigating digital systems and platforms; including but not limited to: the electronic medical record (eCW), Microsoft 365, learning management, performance management software’s and applications; etc.
• Collaborates with all NCHC management in the planning, scheduling, coordination and reporting of projects, goals and objectives
• Maintain thorough organization of documents and digital files, ensuring compliance with regulatory standards as necessary
• Other duties as assigned

 
Qualifications
• Education: Bachelor's degree (preferred)
• Experience: 3-5 years related administrative or business experience; previous clinical/ FQHC training preferred
• Competencies: Microsoft 365 (Office, Word, Excel, SharePoint)

The EMR Specialist is responsible for building, testing, maintaining and monitoring established health care programs and systems. This role will work closely with many departments in the health center to comply with regulatory, safety and organizational needs.

QUALIFICATIONS

· Minimum of 2 years supporting an enterprise-class Electronic Health Records system, preferably supporting eClinicalWorks

· Strong knowledge of HIPAA rules and regulations

· Strong written and oral communication skills

· Industry Experience: two years of application responsibility in a healthcare environment, FQHC experience strongly preferable

· Clinical experience and understanding of physician practice operations is required

· Excellent communication skills, both written and verbal

· Strong organization and time management skills

· Ability to work independently and demonstrated initiative

· Proficiency with Microsoft 365 suite

RESPONSIBILITIES

· Individual will be instrumental in developing and providing new employee training and on-going training programs for all levels of clinical and non-clinical employees to ensure that users are optimizing system functionality

· Train staff on how to provide excellent clinical care and to assist the leadership team in evaluating and developing workflows, templates, making admin configuration changes, and setting up schedules

· Develop/provide ongoing training to existing clinical and nonclinical support staff members

· Develop, maintain and update all training materials/videos/manuals/workflows for eCW training classes/modules

· Build a network of EHR super-users and trainers to create learning collaborations

· Work with data analyst to create and run HEDIS, UDS, Meaningful Use, and Operational Performance reports though eCW

· Assist QA/QI team achieve performance goals though eCW mapping and standardized structured eCW data entry

· Develop and conduct one-on-one training sessions to refresh knowledge as needs are identified or when requested

· Conduct observations of users in their work environment to identify areas for improvement and suggestions for workflow redesign

· Assist in implementing new eCW modules such as HEDIS Analytics, PCMH, Patient Satisfaction Surveys, and Patient Portal

· Coordinate with eCW superusers to stay up to date with EHR upgrades and train staff on new versions

· Arrange at least quarterly staff meetings to educate and train staff and to improve eCW workflow efficiencies

· Provide daily support to eCW end users through troubleshooting, coaching, and consulting to facilitate the optimal use of eCW

· Assist physicians and clinical staff with workflow and system

· Function as the primary point of contact for all issues and requests relating to eClinicalWorks (eCW)

· Create, modify and terminate (as necessary) eCW user accounts and user groups, including modifications of appropriate security settings

· Ability to work independently with limited supervision and as part of a team

· Capacity to work in a fast-paced environment and complete multiple tasks at the same time

Summary: The Human Resources Manager will advance many Norwalk Community Health Center (NCHC) HR functions. The ideal candidate will ensure the conduct within the FQHC meets standards and expectations while managing and evaluating risk; regularly developing and revising policies/procedures as necessary for organizational compliance.

Responsibilities:

  • Lead strategic retention plans
  • Recommend and establish company policies and procedures
  • Administer organizational development strategies
  • Develop and manage wage and compensation program(s)
  • Consistently revamp and execute monthly New Employee Orientation (NEO) program
  • Monitor benefit plans for effectiveness and cost containment
  • Identify regulation guidelines relevant to NCHC (OSHA, EEO, HIPAA, Wage/Hour, Health/Safety, Worker Compensation, and FMLA), and adhere to legal requirements and government reporting
  • Direct the preparation of information requested or required for compliance
  • Act as primary contact with labor counsel and outside government agencies
  • Coordinate credentialing process for practitioners
  • Monitor and reply to employee concerns
  • Serve as advisor to organization leaders regarding matters of employee performance and disciplinary matters
  • Coordinate and maintain reporting channels (ie:Hotline) for use without fear of retaliation Core Competencies:
  • Ability to provide leadership & establish commitment to the development and implementation of financial strategies, plans, policies, and business initiatives
  • Strong problem-solving skills, with the ability to make critical decisions, supported by substantial analysis and critical data-based decision-making
  • Provide direction, leadership and coaching to management and staff
  • Capability to effectively manage conflict, promote change and growth and inspire elite standards of performance
  • Build consensus and focus within the overall organization and among various business resources and strategic partners
  • Utilize necessary technology to collect, retain, analyze and report essential information related to payroll, benefits and related topics
  • Communicate through all levels within the organization regularly and effectively, through written, verbal, and presentation formats
  • Maintain meticulous organization of documents and digital files, ensuring compliance with regulatory standards as necessary including contracts
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree in human resources management, business administration or other closely related discipline required
  • Extensive experience in a previous HR management role
  • Certifications/license/registration: PHR, SHRM preferred
  • Microsoft 365 (Office, Word, Excel, SharePoint) required
  • Healthcare, compliance, and risk management experience desired

A pediatrician will provide professional medical care and treatment services for Norwalk Community Health Center (NCHC) pediatric patients. The Physician shall perform all professional duties in accordance with corporate policies and procedures, as well as established standards of care.

  • Provides patient care visits in an outpatient setting, in an organized and efficient manner
  • Provides comprehensive care for a patient panel, seeing patients for both acute care and scheduled visits
  • Collaborates with Mid-Level Practitioners as needed.
  • Evaluates patient problems thoroughly and appropriately
  • Prescribes or plans appropriate and effective treatment
  • Provides clear documentation of patient visit notes, orders, telephone calls, clinical flow sheets and other records as required by quality standards
  • Demonstrates excellent communication skills. Effectively communicates with patients, families and other staff members.
  • Demonstrates sound judgment and decision-making skills and practices within his/her scope of expertise and licensure.
  • Consults with other physicians appropriately; knows when to seek advice. Refers patients requiring inpatient services to Hospitalist Service, performing appropriate hand-off of care and following up with the patient after discharge from hospital.
  • Demonstrates teamwork by working effectively with all team members, attending and participating actively in all-staff, department, and quality meetings

Qualifications:

Education:

Must have successfully completed medical training at an accredited medical school and received an M.D. or D.O. degree as a Pediatrician.

Licensure/Certification:

  • Must be licensed to practice Medicine in Connecticut.
  • Must be Board-Certified or Board-eligible

Knowledge, skills and abilities required:

  • Extensive knowledge of the techniques and skills necessary to diagnose and properly treat diseases and injuries.
  • A working knowledge of the administrative practices and procedures, rules, regulations and policies that govern the rendering of responsible medical and nursing care.
  • A working knowledge of public health and preventative care guidelines.
  • Excellent communication skills.
  • The ability to relate with warmth and compassion to patients and co-workers.
  • The ability to effectively supervise professional and non-professional employees in their clinical duties.

Norwalk Community Health Center (NCHC) is looking for a talented Family Medicine Physician to step into our culturally diverse and fast-paced southern CT facilities.

Qualifications

  • Possess license to practice medicine in the State of Connecticut
  • Board certified in Family Medicine
  • Excellent interpersonal, organizational skills, and decision–making skills
  • Excellent computer skills and a significant base of Electronic Medical Record experience
  • Ability to work with a culturally diverse population
  • Graduate of an accredited medical residency program or an accredited, nationally recognized physician assistant or nurse practitioner training program
  • Minimum of three to five years’ experience as a provider in adult ambulatory care
  • Demonstrated accomplishment and leadership in a community–based, culturally diverse health care delivery setting

Leader: Inspires teammates to follow them

Functional Expert: Considered a thought leader on a subject

Meticulous: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Norwalk Community Health Center provides a rewarding and challenging work environment, state-of-the-art facilities, and a competitive benefits package which includes:

  • Healthy Work/Life Balance: full-time and part-time options
  • Federal/State Loan Repayment Eligibility
  • 3% Annual Cost of Living Adjustment
  • Generous Paid Time Off, Paid Holidays
  • Competitive wages
  • Reimbursement for Professional Development
  • 401(k) Retirement Plan with Company Contribution
  • Medical, Prescription, Dental, and Life Insurance

NCHC is a Federally Qualified Health Center (FQHC). Physicians working for an FQHC are eligible for up to $50,000 through the Federal Loan Repayment Program.

We offer flexible schedules with general daytime hours Monday – Friday, with option of up to 3 evenings per week and Saturday hours.