Frequently Asked Questions (FAQ’s)
How do I become a patient?
All new patients must register at the health center and meet with our eligibility staff before seeing a health care practitioner, unless already covered by verifiable insurance. Our staff will help you make an appointment with the eligibility department and will explain what documents you must bring at that time. Once you have had that visit you will be able to make an appointment.
To make an appointment please call NCHC at 203.899.1770
What is a Health Center?
Health centers are places where anyone can receive primary care even if they cannot afford to pay the full charge. This health center is also known as a FQHC – a Federally Qualified Health Center. This means that we are required to offer certain basic medical, dental, and mental health services to the residents of Norwalk in return for grant dollars from the federal and state governments. The health center must also comply with many federal and state standards designed to help ensure quality and access for all patients, without discrimination.
Do you have a pharmacy?
NCHC has a fully stocked pharmacy on site, directly adjacent to the adult medicine department.
What if my condition requires specialty care?
NCHC has some specialty care on site. For patients with diabetes or other endocrine problems, we offer an endocrine clinic every Tuesday and Thursday morning. For patients who are HIV+ or Living with AIDs, we offer an Infectious Disease Clinic every other Wednesday morning as well as ongoing primary care with our Adult Nurse Practitioner who focuses exclusively on serving this population.
How do I submit a concern or comment?
If you have any comments or concerns about your care or safety at Norwalk Community Health Center, please contact us at 203.899.1770. If you are not satisfied with any aspect of your care, you can contact our 120 Connecticut Avenue flagship location Practice Manager, Carmen Ortega 203.899.1770 (x1774) or our Medical Mobile Unit and NCHC at Smilow Life Center Practice Manager, Yamile Hernandez at 203.899.1770 (x1206). Or you can speak directly with any supervisor or administrator.